Part-Time Customer Service Associate

Do you thrive on providing excellent customer service? Do you enjoy finding the “yes” in situations? Then our Customer Service team is looking for you! The Barrington Area Library seeks a part-time Customer Service Associate to serve as the first point of contact at our service points, which may include some remote responsibilities. This means everything from greeting people with a smile as they enter our building to resolving account issues and helping users navigate Library resources. Please review the job description for complete details.

About the Department:
The Customer Service Department is responsible for facilitating customer account success and connecting users to resources across the Library.

About You:

  • You excel at listening to, understanding, and communicating with customers.
  • You are dedicated to providing quality customer service to Library visitors and staff.
  • You feel confident about being a champion of our Library services with customers.
  • You have experience with Microsoft Office suite and feel comfortable learning new software.
  • You’re inspired by what makes our Library and our community unique.
  • You enjoy learning new things and are energized by variety in your work day.

Hours, Salary, and Benefits:
This position will have a varied schedule between 20-28 hours per week, including day, evening, and weekend shifts. Flexibility with scheduling is required of all Customer Service staff.

The salary is $16.30 per hour. This position includes participation in IMRF’s retirement plan, and earns vacation, sick, and holiday benefits.

To Apply:
Please read the full job description and complete, save, and email our PDF application, along with resume and cover letter describing your interest, to resume@balibrary.org.



At-Home Volunteer Opportunity: Seed Packing Project

Teens and adults: help us grow a popular new service! The Library is accepting volunteer applications for a Seed Packing project, to stock our Seed Library for the coming year. Volunteers will be given a kit to take home with instructions, a volunteer log, seeds, and envelopes. For this project, volunteers will measure seeds into small envelopes, so the ability to see and package small seeds is necessary.

Available dates: Present - February 1
Available hours: Any

Download the PDF application, complete, save, and send to volunteer@balibrary.org. You do not need to fill in your available hours and dates, as this volunteer work can be completed on your schedule. An Adult Services representative will contact you to confirm your acceptance and volunteer schedule.

Please note: a criminal background check will be obtained for all volunteers age 18 or older prior to volunteer acceptance.